SF Mayor’s Office of Civic Innovation

Dec. 2014-Jan. 2016

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The Mayor’s Office of Civic Innovation is a design consultancy within government and introduces other City agencies to private sector strategies such as user research, rapid iteration, and design thinking. My work focused on economic development and workforce innovation.

  • Surfaced opportunities and challenges around independent workers and the on-demand economy as they pertain to workforce development and personal financial empowerment, creating policy and programming proposals, and educating agency directors and workforce stakeholders

  • Conducted user research and co-managed the buildout for a digital product to better match jobseekers with employers

  • Project manager for a set of online tutorials to help jobseekers with low digital literacy connect to online income opportunities. Brokered a data partnership with a “sharing economy” company as part of the pilot evaluation

  • Consulted with various City agencies on the City’s role in universal Internet connectivity. Engaging external partners through workshops and interviews to surface insights about San Francisco’s digital inclusion landscape


Images:

  1. 26 June 2015: The Supreme Court legalizes same-sex marriage

  2. Hanging out at the top of City Hall’s dome